Troubleshooting

The PC does not show up on my phone

• Check that both devices are on the same Wi-Fi network. Guest networks, some mesh systems and many office networks isolate devices from each other.
• Make sure Windows Firewall allows AeroCast on private networks. If you pressed Cancel at the first prompt, run allow_firewall.bat from the AeroCast install folder as administrator, or allow AeroCast in Windows Security, Firewall and network protection, Allow an app through firewall.
• Make sure the network is set to Private in Windows (Settings, Network and Internet, Properties).
• Turn off a VPN on the PC to test. Some VPN adapters confuse which address AeroCast announces.

Android or Windows senders cannot connect

• The status line at the top of AeroCast tells you when Wi-Fi is off or the Wireless Display feature is missing.
• See Connect a Windows PC to install the feature and to allow projecting to this PC.
• If a Windows sender stays on "Connecting", restart casting on the sender.

No sound on iPhone mirroring

• Check Settings, Video and Audio in AeroCast and choose the sound output device.
• Make sure the iPhone is not muted for the app you are mirroring.

Paid features are locked

• Open Settings, Account and Plan and sign in with the email you bought with.
• A plan stays on for up to seven days without internet. After that, connect once so AeroCast can renew it.
• Each licence works on two PCs. Remove an old PC from your account.

Send a log

Open Settings, Diagnostics, export the log and attach it to an email to [email protected]. The log holds network details of your own devices; it never contains the pictures from your screen.